diff --git a/src/plugins/Logs.ts b/src/plugins/Logs.ts
index edb0d913..1b972495 100644
--- a/src/plugins/Logs.ts
+++ b/src/plugins/Logs.ts
@@ -10,6 +10,7 @@ import {
   findRelevantAuditLogEntry,
   noop,
   stripObjectToScalars,
+  unknownUser,
   useMediaUrls,
 } from "../utils";
 import DefaultLogMessages from "../data/DefaultLogMessages.json";
@@ -35,12 +36,6 @@ interface ILogChannelMap {
   [channelId: string]: ILogChannel;
 }
 
-const unknownUser = {
-  id: 0,
-  username: "Unknown",
-  discriminator: "0000",
-};
-
 interface IChannelConfig {
   include?: string[];
   exclude?: string[];
@@ -263,10 +258,14 @@ export class LogsPlugin extends ZeppelinPlugin<ILogsPluginConfig> {
     );
     const mod = relevantAuditLogEntry ? relevantAuditLogEntry.user : unknownUser;
 
-    this.guildLogs.log(LogType.MEMBER_BAN, {
-      mod: stripObjectToScalars(mod),
-      user: stripObjectToScalars(user),
-    }, user.id);
+    this.guildLogs.log(
+      LogType.MEMBER_BAN,
+      {
+        mod: stripObjectToScalars(mod),
+        user: stripObjectToScalars(user),
+      },
+      user.id,
+    );
   }
 
   @d.event("guildBanRemove")
diff --git a/src/plugins/ModActions.ts b/src/plugins/ModActions.ts
index 0b2987d6..3dd8b0d7 100644
--- a/src/plugins/ModActions.ts
+++ b/src/plugins/ModActions.ts
@@ -13,6 +13,7 @@ import {
   stripObjectToScalars,
   successMessage,
   trimLines,
+  unknownUser,
 } from "../utils";
 import { GuildMutes } from "../data/GuildMutes";
 import { CaseTypes } from "../data/CaseTypes";
@@ -763,7 +764,7 @@ export class ModActionsPlugin extends ZeppelinPlugin<IModActionsPluginConfig> {
       this.ignoreEvent(IgnoredEventType.Unban, args.userId);
       await this.guild.unbanMember(args.userId);
     } catch (e) {
-      msg.channel.createMessage(errorMessage("Failed to unban member"));
+      msg.channel.createMessage(errorMessage("Failed to unban member; are you sure they're banned?"));
       return;
     }
 
@@ -1030,8 +1031,8 @@ export class ModActionsPlugin extends ZeppelinPlugin<IModActionsPluginConfig> {
     const normalCases = cases.filter(c => !c.is_hidden);
     const hiddenCases = cases.filter(c => c.is_hidden);
 
-    const user = this.bot.users.get(args.userId);
-    const userName = user ? `${user.username}#${user.discriminator}` : "Unknown#0000";
+    const user = this.bot.users.get(args.userId) || unknownUser;
+    const userName = `${user.username}#${user.discriminator}`;
 
     if (cases.length === 0) {
       msg.channel.createMessage(`No cases found for ${user ? `**${userName}**` : "the specified user"}`);
diff --git a/src/utils.ts b/src/utils.ts
index 31983c92..88ef39c6 100644
--- a/src/utils.ts
+++ b/src/utils.ts
@@ -494,3 +494,9 @@ export function ucfirst(str) {
   if (typeof str !== "string" || str === "") return str;
   return str[0].toUpperCase() + str.slice(1);
 }
+
+export const unknownUser = {
+  id: "0",
+  username: "Unknown",
+  discriminator: "0000",
+};