diff --git a/src/plugins/Utility.ts b/src/plugins/Utility.ts
index e4b22f93..244e65c5 100644
--- a/src/plugins/Utility.ts
+++ b/src/plugins/Utility.ts
@@ -532,6 +532,11 @@ export class UtilityPlugin extends ZeppelinPlugin<IUtilityPluginConfig> {
         `) + embedPadding,
         });
       }
+    } else {
+      embed.fields.push({
+        name: "!!  USER IS NOT ON THE SERVER  !!",
+        value: embedPadding,
+      });
     }
 
     const cases = (await this.cases.getByUserId(user.id)).filter(c => !c.is_hidden);