diff --git a/src/plugins/Utility.ts b/src/plugins/Utility.ts
index de49a7f4..be5be4e4 100644
--- a/src/plugins/Utility.ts
+++ b/src/plugins/Utility.ts
@@ -607,7 +607,7 @@ export class UtilityPlugin extends ZeppelinPlugin<TConfigSchema> {
 
     let member;
     if (!(user instanceof UnknownUser)) {
-      member = await this.getMember(user.id);
+      member = await this.getMember(user.id, true);
     }
 
     const embed: EmbedOptions = {